Software License Purchase & 14-Day Money-Back Guarantee Policy

We offer an explicit 14-Day Money-Back Guarantee for all PlayfinityOS software license tiers (Pro, Pro Max) and active subscription plans.

If you purchase a license and decide it does not fit your gaming setup, you are entitled to request a full 100% refund within fourteen (14) calendar days of your initial purchase date.

Unactivated Licenses: If your license key has not been activated or cryptographically bound to a hardware device, you may request an unconditional 100% refund at any point within 14 days of purchase with no questions asked.

If you have activated your license on your personal computer but encounter a critical technical defect, crash, or fatal incompatibility on a supported Windows operating system (Windows 10/11 64-bit), our engineering team is here to assist.

Contact our support team within 14 days of purchase with your diagnostic logs or screenshots. If our engineering team is unable to provide a functional fix or working resolution within five (5) business days, we will immediately issue a 100% full refund.

We strongly encourage all prospective buyers to verify minimum system requirements prior to purchasing and evaluate the software during any offered trial/demo periods.

You can cancel your recurring subscription at any time directly through the PlayfinityOS user billing dashboard or by emailing [email protected]. When cancelled, your subscription remains active until the end of the current paid billing period, with zero further charges.

Initial subscription purchases are fully covered by our 14-day money-back guarantee.

For recurring subscription renewals: If you forgot to cancel prior to an automated renewal charge, you may request a refund within forty-eight (48) hours of the renewal transaction provided the software was not actively utilized during the new billing cycle.

If you are charged multiple times for the same transaction due to a network glitch, checkout timeout, or payment gateway duplication, we will immediately issue a 100% full refund for the duplicate charge(s) upon receipt of your notice or automated reconciliation.

Accidental duplicate purchases can be reported directly to [email protected] for priority processing within 24 business hours.

Refund requests will be denied under the following specific circumstances:

• Requests submitted after the expiration of the 14-day guarantee window (unless required by non-waivable local consumer statutes).

• Evidence of deliberate software abuse, including cracking, reverse engineering, binary patching, tampering with DRM / validation endpoints, or unauthorized reselling/sharing of license keys.

• Accounts or hardware IDs suspended or terminated for fraudulent payment methods, chargeback fraud, or severe violations of our Terms of Service or EULA.

• Requests based on unadvertised third-party emulator integrations or unsupported operating systems clearly noted as incompatible in our official documentation.

We strongly request that you contact [email protected] or [email protected] before initiating a payment dispute or chargeback with your bank or credit card company.

Our support team resolves valid refund requests rapidly, friendly, and without friction. Uncoordinated or fraudulent chargebacks incur substantial banking penalties and result in the immediate suspension of your PlayfinityOS account, revocation of all associated software licenses, and permanent blacklisting of your hardware identifier (HWID) from our network.

To request a refund, please send an email to [email protected] or [email protected] with the following information:

1. Your full name and the email address associated with your PlayfinityOS account.

2. Your Stripe receipt number or order confirmation reference (e.g., cs_... or invoice ID).

3. A brief explanation of the reason for the refund request (including relevant crash/diagnostic logs if claiming technical incompatibility).

Our billing team will review and respond to your request within 24 to 48 business hours.

Approved refunds are credited directly back to the original payment method used during checkout via Stripe.

Depending on your financial institution or credit card issuer, the refunded funds typically appear in your account within five (5) to ten (10) business days.

Upon issuance of a refund, the associated license key is immediately cryptographically invalidated on our validation servers, and the desktop client will revert to unactivated/trial mode on all previously bound hardware.

If you are a consumer residing in the European Union or European Economic Area (EEA), you enjoy statutory withdrawal rights under Directive 2011/83/EU on Consumer Rights. For digital software content, you acknowledge that by activating and downloading digital software with your prior express consent, statutory withdrawal rights may be modified once performance has begun; however, our voluntary 14-day money-back guarantee provides equivalent or greater protection for all legitimate users.

Nothing in this policy limits or excludes your statutory legal rights under the UK Consumer Rights Act 2015, Australian Consumer Law, or other applicable mandatory consumer protection laws in your jurisdiction.